ADA Compliance Information
ADA Related Service Complaint Process - English
Goldensun welcomes comments, complements, and complaints from customers on their experiences using Goldensun services. Customer input helps us identify areas needing improvement, and commendations are always appreciated.
All customer complaints are carefully reviewed, and those submitted by customers who experience accessibility or ADA-related problems are additionally reviewed for adherence to Goldensun policies by the Executive Director.
To file an ADA-related service complaint, customers may contact Goldensun using any of the following methods:
Via Mail to:
Goldensun
c/o Executive Director
4444 W. Vista Ave. Glendale, Az 85301
Via Phone
623-234-3516
1-800-877-8339 text relay
Via Goldensun Website
Via Email
Goldensun will investigate the complaint and promptly communicate a response to the customer with 10 business days.
All submittal methods will result in the Customer Relations department receiving the complaint information and entering it into the customer comment data base, which documents every complaint received and all related follow-up activities. Customers with an ADA-related complaint will receive a complaint confirmation/tracking reference number, usually within the same day but no later than ten (10) business days from the day Goldensun receives the complaint. If the customer does not receive a response within the ten (10) day timeframe, he or she can call the Executive Director 623-234-3516 to obtain the confirmation/tracking reference number.
Responsible Goldensun operating divisions or administrative departments investigate all complaints and implement any corrective actions to be taken. Complaints involving ADA or accessibility elements receive an additional review by Executive Director after the investigation has been completed. After the ADA Compliance oversight review has been completed, Customer Relations will provide a written reply to the customer, to the contact address provided,
within ninety (90) days of receiving the complaint. All complaints are investigated within a few weeks, but some may require more extensive investigation, or require more time to identify corrective measures. In any case, a written reply will be provided to the customer within ninety (90) days.
Whether our customers are submitting complaints about service problems or sharing a great experience, we welcome the opportunity to be of service.